Return & Refunds

At Simon’s Seascape, we value customer satisfaction and strive to provide quality products. Please review our return and refund policy before making a purchase.

1. Eligibility for Returns

We accept returns only in the following cases:

• The product received is damaged or defective.
• The wrong item was delivered.

2. Return Process

• Customers must report any issue within 48 hours of receiving the product.
• The item must be unused, in its original packaging, and include all accessories.
• Our team will review the request and arrange a return pickup if approved.

3. Refund Policy

• Refunds are only applicable for damaged, defective, or incorrect products after verification.
• The refund will be processed once the returned item has been inspected.
• As we offer cash on delivery, refunds will be issued in the form of a replacement or compensation as agreed upon with the customer.

4. Contact Us

For return requests or further assistance, please reach out to our support team at [email protected].